1685 N Farnsworth Ave, Aurora, IL 60505, USA

Job Type

Full Time

About the Role

The Eligibility Specialist will assist potential clients with filling out Intake and other forms required to determine eligibility to enroll in Quad County Urban League programs. The ES will understand and communicate the details of program enrollment including how long the program runs, when is the start date, the class schedule, and what are the expected outcomes. S/He will also assist with program outreach, recruiting efforts, pre-screening and prepare clients to complete the program successfully.

Requirements

  • Participate in outreach activities, maintaining an accurate account of who, what, where, when, and how outreach was performed

  • Provide follow up recruiting for hot, warm, and cold participant leads and ensure accepted clients complete the application agreement

  • Conduct Prescreening interview to ensure participant understands requirements and Post screening to prepare participant for Case Manager enrollment interview

  • Schedule background check and drug testing

  • Schedule online program pre-assessments testing

  • Establish Program orientation, attendance guidelines, dress code, and expectations for participants, including hybrid, virtual, remote and/or in person meetings.

  • Maintain contact database

  • Review various software applications for client inquiries

  • Have a thorough knowledge of all QCUL programs, services, and referral partners.

Knowledge, Skills, and Abilities:

  • Customer Service/Program Knowledge: Has a good understanding of all QCUL programs and can effectively communicate the benefits of each one.

  • Detailed Oriented: Review Intake form to ensure information is complete and no details are missed that will delay program placement.

  • Interpersonal Skills: Demonstrates compassion and patience with people who may have trouble communicating or understanding their need.

  • Good Communicator: Listens and able to provide feedback to clients about how QCUL can support them. Knows how to deliver what information management needs to act upon.

  • Good Organization: understands good record keeping is crucial and is able to distribute information and supplies for others to receive in an organized manner.

  • Technology – Ability to create, navigate, and develop documents in Microsoft Excel, Power Point and Word applications. Willing to learn other systems related to QCUL organization.


Please email your resume to careers@qcul.org


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About the Company

The Quad County Urban League (QCUL) supports racial justice, civil rights and economic empowerment for African Americans and others DuPage, Kane, Kendall, and Will counties. As an advocate for educational excellence and economic self-reliance, we develop programs and services to empower children, youth, and adults. Sharing the commitment of the 110-year-old community-based Urban League movement, QCUL joins 98 other dedicated affiliates in their charge to create sustainable economic and civil community models with global impact.